1. Explain why Lori Madden was hired as a consultant in the first place. 2. How did her role change after she spoke with the janitor? 3. Describe some of her findings and suggestions for the cookie production company. 4. Discuss some pro’s and con’s of addressing the diverse needs of employees such as this in the workplace. 5. Share an example of how diversity is addressed to meet the needs of employees or customers.